Refund policy
30-Day Money-Back Guarantee
We want you to love your Blouch Beauty order. If you're not happy with it, contact us within 30 days of delivery and we'll make it right.
How to start a return
- Message us through our Contact page within 30 days of receiving your order.
- Include your order number and a short description of the issue. Photos help if an item arrived damaged or faulty.
- We'll reply with the next steps for your return or refund.
Please don't send anything back before contacting us, so we can give you the right instructions for your order.
Refunds
Once your return is approved, your refund goes back to your original payment method. Your bank or card provider may take a few business days to process it.
Damaged or faulty items
If your order arrives damaged or faulty, let us know with a photo and we'll arrange a replacement or a refund.
Cancellations
If you need to cancel or change an order, contact us as soon as possible with your order number. We can make changes any time before the order has been dispatched.
Your rights
This guarantee is in addition to any rights you have under consumer law where you live.
Contact
Questions about a return? Message us through our Contact page.